Twilio Console: What It Is, How to Log In and Use It for Numbers, Messaging, Logs and Billing

What is the Twilio Console? The Twilio Console is the web dashboard where you manage a Twilio account: you log in, buy phone numbers, set up messaging, register for A2P 10DLC, read message and call logs, manage API credentials and pay the bill. Twilio itself is a communications platform that developers and software companies use to send texts, make calls and verify users through code. The Console is the part you click through, and almost every Twilio task starts or ends there.

What is Twilio, and what is the Twilio Console?

Twilio is a cloud communications company. It rents phone numbers and connects them to the phone networks, and sells programmable access to SMS, MMS, voice calls, WhatsApp, email and identity verification. Businesses rarely use Twilio on its own: they use software that runs on Twilio, or they write their own.

The Twilio Console is where the account behind all of that is managed. Developers use the API to send messages; everyone uses the Console to:

• create the account and find its credentials,
• buy and configure phone numbers,
• register the business for US texting (A2P 10DLC),
• see what was sent, what arrived and what failed,
• manage users, billing and usage.

If you use a platform that runs on your own Twilio account, such as Linxi when you connect Twilio, you still need the Console for a few of these jobs, even if you never write a line of code.

Twilio Console login and security

You reach the Twilio Console login from twilio.com, with the email and password (or Google sign-in) you used to create the account. Twilio supports two-factor verification at sign-in, and you should have it on.

Which address is the Twilio Console?

Twilio launched a redesigned Console at 1console.twilio.com in 2026, and it is now where new accounts land. The older console.twilio.com address belongs to the previous design. Both show the same account, numbers and settings: only the menus differ. If Twilio is showing you a banner asking you to switch, Linxi's help page on the Twilio console switch explains what changes, what does not, and where each menu moved.

Keep the account locked down

• Turn on two-factor sign-in and keep the recovery codes somewhere safe.
• Give each person their own login instead of sharing yours. The Console lets the account owner invite users and give them roles, so a bookkeeper does not need access to your credentials.
• Treat the Auth Token like a password. Anyone holding it can send messages and spend your balance.

What's inside the Twilio Console

The redesigned Console groups everything under Products and services in the left sidebar, with account-level items under a separate Settings menu.

Phone numbers

Under Products and services → Communications → Numbers and senders you search Twilio's inventory, buy numbers and configure each one: what happens when it receives a text or a call, and which Messaging Service it belongs to. Linxi's guide to buying a Twilio phone number covers the search, the capability badges to look for and the E.164 format Twilio uses.

Messaging and Messaging Services

Under Communications → Messaging → Services you create a Messaging Service: a container that holds one or more numbers, your webhook settings and, in the US, your A2P campaign. Most business texting is configured here rather than on the individual number. See Setting Up a Twilio Messaging Service.

Trust Hub and A2P 10DLC

Trust Hub holds your business identity (the Compliance Profile), and Messaging → Trust & compliance holds your A2P 10DLC Brand and Campaign. In the US, a number cannot text customers until these are approved. The order and the fields are in Linxi's guides to the Compliance Profile, A2P Brand and A2P Campaign.

Logs and monitoring

The logs list every message and call, with its status and, if it failed, an error code. This is the first place to look when a customer says a text never arrived.

Billing and usage

Twilio is pay-as-you-go: numbers are charged monthly and each message segment or call minute is charged as it is used. The redesigned Console brings usage and billing for all products into one central view. Twilio's prices change from time to time, so check the current rates in the Console before you budget.

Settings: credentials, users and subaccounts

Under Settings → Account settings → API keys & auth tokens you find the credentials that connect software to your account. Settings is also where you manage users, and where larger customers create subaccounts to keep each client's or project's numbers and usage separate.

Your Account SID, Auth Token and API keys

Three credentials matter, and confusing them causes most "it won't connect" problems.

• Account SID: a 34-character identifier starting with AC. It names your account. It is not a secret on its own, but keep it out of public places.
• Auth Token: the password that goes with the SID. It is hidden behind an eye icon next to "Primary auth token" on the Auth tokens tab. The page opens on the API keys tab, which is empty for most accounts, so click the Auth tokens tab next to it.
• API keys: separate key-and-secret pairs you create for each integration. A leaked key can be revoked on its own, without changing the Auth Token every other integration relies on. Twilio recommends API keys for production use.

When a tool asks for your "Twilio credentials", it usually means the Account SID and the Auth Token (or an API key and secret). Linxi asks for the Account SID, the Auth Token, your number and your Messaging Service SID (which starts with MG). Linxi's Twilio account guide shows exactly where each one is.

How to use the Twilio Console: a first session, step by step

A new account usually goes through the same path. Here it is in order.

1. Sign up at twilio.com and verify your email and phone. Twilio asks what you are building; any answer is fine.
2. Use the trial to look around. A trial account can text only numbers you have verified in the Console, and every message starts with "Sent from your Twilio trial account".
3. Upgrade by adding a payment method. Until you do, you cannot text real customers.
4. Buy a number. Pick an area code near your business, and check the SMS and MMS badges (and Voice, if you will want calls).
5. Create your Compliance Profile in Trust Hub. Copy your legal name from your IRS EIN letter exactly.
6. Create a Messaging Service and add your number to it.
7. Register your A2P Brand and Campaign, then attach the campaign to the Messaging Service. Expect a few business days for approval.
8. Point the webhooks at the software that will handle replies, so incoming texts reach your inbox. See Configuring Twilio Webhooks.
9. Send a test to your own phone, reply to it, and check both directions in the logs.

If you would rather skip steps 5 to 8, Linxi's Setup Progress page (Linxi Settings → Number → Setup Progress) files the Compliance Profile, Messaging Service, Brand and Campaign through Twilio's API and sets the webhooks for you once your Twilio account is connected.

Reading message logs in the Twilio Console

Every message in the logs carries a status. Knowing what each means saves a lot of guessing.

• Queued: Twilio accepted the message and is about to hand it on.
• Sent: it left Twilio for the carrier.
• Delivered: the carrier confirmed it reached the phone. This confirmation can arrive seconds to a couple of minutes later.
• Undelivered or failed: something refused it. Open the message and read the error code.

The codes you will meet most in the US:

• 30034: blocked because the number is not registered for A2P 10DLC, or not attached to the approved campaign's Messaging Service. Resending will fail the same way.
• 30007: filtered as spam by a carrier, often because of a link shortener or wording that does not match the registered use case.
• 21610: the recipient replied STOP. They cannot be messaged until they text START.
• 30003 and 30005: the phone was unreachable, or the number does not exist.

Linxi's SMS error codes page explains each code in plain English, with the fix.

Twilio Console vs the API vs the CLI

The Console is one of three ways into the same account.

• The Console is for setup, compliance, billing, users and looking things up. No code.
• The API and Twilio's SDKs are for anything your software does repeatedly: sending messages, buying numbers in bulk, registering customers for A2P. Everything you click in the Console has an API equivalent.
• The Twilio CLI is a command-line tool for developers who want to script tasks or test quickly from a terminal.

Most small businesses only ever need the Console plus one piece of software that uses the API on their behalf.

What's new in the redesigned Twilio Console

The new Console adds a few things worth knowing about:

• Unified sender onboarding: one guided checklist to choose, buy and configure a sender.
• Trust Hub in one place: compliance profiles and brand information together instead of scattered.
• Twilio Console Assistant: a built-in AI assistant for finding your way around and troubleshooting.
• Email as a native channel, alongside messaging and voice, on the same account and billing.
• Consolidated billing across products.

For the full list of old and new menu paths, see Linxi's page on the Twilio console switch.

Do you need your own Twilio account?

Not necessarily. Running your own Twilio account makes sense if you want the number in your own name, already have one, or build your own software. It also means you handle the Console, the compliance steps and two bills.

Linxi offers both paths. You can connect your own Twilio (or Telnyx) account and keep your numbers, or let Linxi buy a number for you, with no Twilio account at all: Linxi Settings → Number → Linxi Number → Search & Buy a Number. A Linxi-managed local number is $1.50 a month, the first is included on paid plans, and Linxi files the A2P registration. One honest note: a managed number runs on Telnyx, and Linxi cannot send picture messages from a Telnyx number yet, so if MMS matters to you today, connect your own Twilio account. Texts send at carrier cost either way; on Twilio, Twilio bills you directly and Linxi never charges your balance for those messages.

Frequently Asked Questions

Is the Twilio Console free to use?

Yes. The Console itself has no charge; you pay for what you use through it, such as phone numbers, messages, calls and registration fees. New accounts start on a trial with a small amount of free credit, and you add a payment method to upgrade. Check Twilio's current price list for each product.

Can I use Twilio without writing code?

Yes, in two ways. You can do setup, compliance and monitoring entirely in the Console, and use software built on Twilio, such as a texting platform, for the day-to-day sending. Twilio also has visual tools, such as Studio for building call and message flows by dragging blocks, though most small businesses never need them.

Why do my Twilio texts say "Sent from your Twilio trial account"?

Your account is still on the trial. Trial accounts add that notice to every outbound message and can only text numbers you have verified in the Console. Add a payment method and upgrade the account, and both limits go away.

How do I add a team member to the Twilio Console?

The account owner can invite users from the Console's user management settings and give each one a role, so a developer, an administrator and a billing contact see only what they need. Inviting people is safer than sharing one login, and it means you can remove someone's access without changing your password.

What is a Twilio subaccount?

A subaccount is a separate account under your main one, with its own numbers, credentials and usage, billed to the parent. Agencies and software companies use them to keep each client apart. A small business with one number rarely needs one.

How do I change my Twilio Auth Token if it leaked?

Create a new Auth Token in the Console (Twilio lets you make a secondary token and then promote it), update every integration with the new one, and then retire the old token. Do it straight away: anyone with the token can send messages and spend your balance. Moving integrations to API keys afterwards limits the damage of any future leak.

How do I check whether Twilio is having an outage?

Twilio publishes service status on its public status page, status.twilio.com, including incidents by product and by carrier. If messages fail across many recipients at once and your registration is in order, check there before changing your setup.

Where is my Account SID in the new Twilio Console?

Go to Settings → Account settings → API keys & auth tokens, then the Auth tokens tab. The 34-character string starting with AC near the top of the page is your Account SID, even where the page does not label it clearly. Linxi's troubleshooting page has this and the other common "where did it go" questions.