What this page is
Auto-reply sends a set message back when someone texts the workspace and nothing else has replied. STOP, START and HELP messages and your own keyword replies always take priority.
Open Workspace overview in Linxi, then Auto-reply in the panel list beside it. It has its own address, /settings/messaging/auto-reply, so it can be bookmarked or sent to somebody directly rather than described as a series of clicks.
A look at it
What is on the screen
- Enable auto-reply switch; with it off, no automatic reply is sent
- Auto-reply message box
- Only outside business hours option, using the Business Hours schedule
- Save Auto-Reply button
What you can do here
- Let people know when to expect an answer
- Give an urgent alternative contact after hours
Who uses it
People who manage the workspace's messaging settings; each reply is billed as a message.
Also in Linxi settings
12 moreWorkspace overview
See this workspace at a glance: its sending number, plan, members, contacts, message counts and which automations are switched on, and rename it.
Number settings
Buy a new texting number, connect one you already own on Twilio or Telnyx, test the connection, and see what the number costs and its registration state.
Setup progress
Follow each step from getting a phone number to full carrier approval, see which steps are done, waiting or locked, and start the next one from the list.
Brand profile
Enter your business identity once, including legal name, EIN, address and contacts, so registrations prefill, and upload documents or claim a verified handle.
Compliance profile
Create and submit the Twilio compliance profile that tells carriers who your business is, then refresh its review status or edit and resubmit after a rejection.
A2P 10DLC campaign
Register this workspace's A2P 10DLC campaign: describe your messages and samples, resubmit after a rejection, or adopt a brand or campaign you already have.
Emergency address
Register the street address that emergency services should be given for this workspace's number, with the name of the person or business at that location.
Business hours
Set the timezone and the opening and closing times for each day of the week, which the after-hours auto-reply option uses to decide when to answer.
Text keywords
Save custom keywords and the reply for each, so a text that is just that word gets your answer back, kept apart from the carrier's reserved STOP and HELP words.
Message templates
Save messages you send often under a name, mark the name, date and time to fill in with placeholders, and copy one to the clipboard when you write a message.
Domain health
Check how Gmail rates the domain your workspace email comes from, including reputation, spam complaints, delivery errors and whether SPF, DKIM and DMARC pass.
Number lookup
Learn the carrier, line type, location and caller name behind a phone number, and choose whether new contacts and unknown senders are looked up automatically.