What this page is
Keywords pair a word with a set response, sent back when a text is exactly that word, and a keyword can also start a workflow. The page lists the words carriers reserve for opting out, opting back in and help.
Open Workspace overview in Linxi, then Text keywords in the panel list beside it. It has its own address, /settings/messaging/keywords, so it can be bookmarked or sent to somebody directly rather than described as a series of clicks.
A look at it
What is on the screen
- A list of reserved carrier keywords and what they do
- Your saved keywords with a delete button on each
- Add keyword form with the keyword and its auto-response
- Add Keyword button
What you can do here
- Add an HOURS or PRICES keyword that returns your details
- Remove a keyword you no longer use
- Check which words, such as INFO, are reserved by carriers
Who uses it
People who manage the workspace's messaging settings.
Also in Linxi settings
12 moreWorkspace overview
See this workspace at a glance: its sending number, plan, members, contacts, message counts and which automations are switched on, and rename it.
Number settings
Buy a new texting number, connect one you already own on Twilio or Telnyx, test the connection, and see what the number costs and its registration state.
Setup progress
Follow each step from getting a phone number to full carrier approval, see which steps are done, waiting or locked, and start the next one from the list.
Brand profile
Enter your business identity once, including legal name, EIN, address and contacts, so registrations prefill, and upload documents or claim a verified handle.
Compliance profile
Create and submit the Twilio compliance profile that tells carriers who your business is, then refresh its review status or edit and resubmit after a rejection.
A2P 10DLC campaign
Register this workspace's A2P 10DLC campaign: describe your messages and samples, resubmit after a rejection, or adopt a brand or campaign you already have.
Emergency address
Register the street address that emergency services should be given for this workspace's number, with the name of the person or business at that location.
Auto-reply
Turn on an automatic text reply for incoming messages that nothing else has answered, write its wording, and choose to send it only outside business hours.
Business hours
Set the timezone and the opening and closing times for each day of the week, which the after-hours auto-reply option uses to decide when to answer.
Message templates
Save messages you send often under a name, mark the name, date and time to fill in with placeholders, and copy one to the clipboard when you write a message.
Domain health
Check how Gmail rates the domain your workspace email comes from, including reputation, spam complaints, delivery errors and whether SPF, DKIM and DMARC pass.
Number lookup
Learn the carrier, line type, location and caller name behind a phone number, and choose whether new contacts and unknown senders are looked up automatically.