What this page is
The brand profile holds your business details in one place. The compliance profile and A2P registration forms fill themselves from it, and a verified handle is issued against it.
Open Workspace overview in Linxi, then Brand profile in the panel list beside it. It has its own address, /settings/number/brand, so it can be bookmarked or sent to somebody directly rather than described as a series of clicks.
A look at it
What is on the screen
- Legal name, trading name, EIN and business type fields, with a Check EIN format button
- Address, business phone, email and website
- Industry, company size and a description of what the business does
- Save brand profile button and a verification checklist
- Logo upload and a Verified handle section to claim or release a handle
- Documents list for opt-in screenshots, licences, EIN letters and trademark certificates
What you can do here
- Fill in business details before registering for texting
- Upload proof documents carriers may ask for
- Claim a verified handle once the profile is complete
Who uses it
Workspace owners and admins preparing the business for carrier registration.
Also in Linxi settings
12 moreWorkspace overview
See this workspace at a glance: its sending number, plan, members, contacts, message counts and which automations are switched on, and rename it.
Number settings
Buy a new texting number, connect one you already own on Twilio or Telnyx, test the connection, and see what the number costs and its registration state.
Setup progress
Follow each step from getting a phone number to full carrier approval, see which steps are done, waiting or locked, and start the next one from the list.
Compliance profile
Create and submit the Twilio compliance profile that tells carriers who your business is, then refresh its review status or edit and resubmit after a rejection.
A2P 10DLC campaign
Register this workspace's A2P 10DLC campaign: describe your messages and samples, resubmit after a rejection, or adopt a brand or campaign you already have.
Emergency address
Register the street address that emergency services should be given for this workspace's number, with the name of the person or business at that location.
Auto-reply
Turn on an automatic text reply for incoming messages that nothing else has answered, write its wording, and choose to send it only outside business hours.
Business hours
Set the timezone and the opening and closing times for each day of the week, which the after-hours auto-reply option uses to decide when to answer.
Text keywords
Save custom keywords and the reply for each, so a text that is just that word gets your answer back, kept apart from the carrier's reserved STOP and HELP words.
Message templates
Save messages you send often under a name, mark the name, date and time to fill in with placeholders, and copy one to the clipboard when you write a message.
Domain health
Check how Gmail rates the domain your workspace email comes from, including reputation, spam complaints, delivery errors and whether SPF, DKIM and DMARC pass.
Number lookup
Learn the carrier, line type, location and caller name behind a phone number, and choose whether new contacts and unknown senders are looked up automatically.